Mudahbet Terms & Conditions – Complete Guide for Malaysian Users

In these mudahbet Terms & Conditions, the following terms shall have the meanings set out below, unless the context requires otherwise:

To register and use mudahbet's services, you must meet all of the following eligibility requirements:

2.1 Age Requirement

• You must be at least 18 years old as of the date of registration. mudahbet strictly prohibits use by minors.
• Mudahbet reserves the right to request identity document verification at any time to confirm a user's age.
• If a user is found to be under 18, the account will be terminated immediately and all winnings obtained will be voided.

2.2 Geographic Eligibility

• Mudahbet provides services to residents of Malaysia. Users are responsible for ensuring that their use of this platform complies with their local laws.
• Users from restricted regions are not permitted to register or use mudahbet's services.

2.3 Registration Process

• You must provide accurate, complete, and up-to-date information during registration, including your full name, date of birth, email address, and phone number.
• Each individual is only permitted to hold one (1) mudahbet account only. Creating multiple accounts is a violation of these terms.
• Mudahbet reserves the right to reject any registration application without providing a reason.

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your mudahbet account password and login credentials. mudahbet will not be liable for any losses arising from unauthorised access to your account due to your own negligence.

• Do not share your password with anyone, including family members.
• Use a strong and unique password for your mudahbet account.
• Enable two-factor authentication (2FA) for added security.
• Log out of your account when using a public or shared device.

3.2 Identity Verification (KYC)

Mudahbet may require you to complete a Know Your Customer (KYC) process before allowing withdrawals or when suspicious activity is detected. Documents that may be required include:

• Malaysian Identity Card (MyKad) – front and back
• Proof of address (utility bill or bank statement not older than 3 months)
• Screenshot of the payment method used (e-wallet or bank account)

4.1 Deposit Methods

Mudahbet accepts deposits via approved Malaysian payment methods only. All amounts are in Malaysian Ringgit (RM):

4.2 Withdrawal Conditions

• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals will be processed to the same payment method used for the original deposit.
• Withdrawals are processed within 30 minutes for fully verified accounts and within 24 business hours for accounts with incomplete KYC.
• Mudahbet reserves the right to request additional verification for withdrawals exceeding RM 5,000.
• Bonus funds that have not met the wagering requirements are not eligible for withdrawal.

4.3 Currency

All transactions on mudahbet – including deposits, withdrawals, bets, and winnings – are conducted entirely in Malaysian Ringgit (MYR/RM). No foreign currencies are accepted.

All promotions and bonuses offered by mudahbet are subject to the specific terms stated alongside each offer. The general terms applicable to all bonuses are as follows:

• Bonuses may only be claimed by eligible members as specified in the relevant promotion terms.
• Wagering requirements must be fulfilled before any bonus funds or winnings derived from a bonus can be withdrawn.
• Bonuses are non-transferable to other users.
• Mudahbet reserves the right to void any bonus suspected of being used fraudulently or in breach of its terms.
• Each user may claim each type of promotion once only, unless otherwise stated.
• Special bonuses for Hari Raya, New Year, and other major events may carry different additional terms – please check the Promotions for full terms.

6.1 Placing Bets

• A bet is considered valid once it has been confirmed by the mudahbet system and the bet slip has been accepted by the user.
• All confirmed bets cannot be cancelled by the user, unless the Cash Out feature is available and used before or during the match.
• The minimum bet per match is RM 1 unless otherwise stated in the relevant market.

6.2 Odds Errors

While mudahbet strives to ensure the accuracy of all displayed odds, technical errors may occasionally occur. mudahbet reserves the right to void any bets placed on odds that are clearly incorrect (obvious error). All decisions regarding odds errors are final once reviewed by the mudahbet team.

6.3 Cancelled or Postponed Matches

• If a match is cancelled before it begins, all related bets will be voided and funds fully refunded.
• If a match is postponed and does not resume within 24 hours of the scheduled time, all bets will be voided and stakes returned.
• For matches that have started but been interrupted (with half-time passed), mudahbet will assess on a case-by-case basis in accordance with the rules of the relevant sport.

Mudahbet offers betting markets across a wide range of sports and competitions, including but not limited to:

• Football: Malaysia Super League, Malaysia Cup, English Premier League (EPL), La Liga, Bundesliga, UEFA Champions League, and over 100 leagues worldwide.
• Badminton: BWF World Tour events, the Thomas & Uber Cup, Sudirman Cup, and international matches featuring Malaysian players.
• E-Sports: MPL Malaysia, Mobile Legends, Dota 2, Valorant, CS:GO, and other international esports tournaments.
• Basketball: NBA, FIBA, and selected international basketball leagues.
• Tennis: Grand Slam (Wimbledon, US Open, French Open, Australian Open) and ATP/WTA Tour.
• Golf: The Masters, The Open Championship, US Open Golf, and selected PGA Tour events.

Mudahbet reserves the right to add or remove any sport or market from the platform at any time. The full list of available sports and markets can be found in the Sports at mudahbet.

In addition to Sports Betting, mudahbet also offers online casino games and lottery, subject to the following terms:

8.1 Slots & Live Casino

• All slots and Live Casino games use a Random Number Generator (RNG) that has been independently audited to ensure full fairness and randomness.
• The Return to Player (RTP) varies by game and is displayed in the respective game information.
• Users may not use any automation software, bots, or third-party tools while playing casino games.

8.2 Online Lottery

• Lottery ticket purchases are final and cannot be cancelled once confirmed.
• Lottery results are determined by randomly generated draws that have been verified.
• Lottery winnings exceeding RM 10,000 may require additional identity verification before funds are credited.
• For more information on lottery types, visit our Lottery page.

Mudahbet is committed to promoting responsible gaming. We provide the following tools to help users manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limit: Set a maximum loss limit you are comfortable with over a given period.
• Cool-Off Period: Take a break from all gaming activity for anywhere between 24 hours and 30 days.
• Self-Exclusion: Self-exclude permanently or for a set period if you feel that gambling is starting to affect your life.

If you feel that gaming is becoming a problem, please contact the mudahbet support team or visit our Responsible Gaming page for assistance and available support resources.

Mudahbet takes the protection of your personal data seriously. The collection, use, and storage of your personal data is fully governed by Privacy Policy mudahbet, which forms part of this agreement.

• All your personal data is encrypted using 256-bit SSL technology.
• Mudahbet does not sell or disclose your personal data to third parties without your consent, except as required by law.
• You have the right to access, correct, or request deletion of your personal data by contacting the mudahbet team.

To the extent permitted by applicable law, mudahbet shall not be liable for:

• Any indirect, special, consequential, or punitive losses or damages arising from use of the mudahbet platform.
• Service disruptions caused by events beyond mudahbet's control, including internet outages, server failures, or natural disasters.
• Any losses arising from unauthorised access to your account due to the user's own negligence.
• Betting or game outcomes that become disputed due to factors beyond mudahbet's control.

Under no circumstances shall mudahbet's maximum liability to any user exceed the total amount deposited by that user in the 30 days preceding the claim.

Mudahbet reserves the right to suspend or terminate any user's account for the following reasons without prior notice:

• Violation of any part of these Terms & Conditions.
• Providing false information during registration or the KYC process.
• Engaging in fraud, forgery, money laundering, or any other illegal activity through the mudahbet platform.
• Use of automation software, bots, or any unauthorised method to exploit the platform.
• Attempting to manipulate the outcome of any game or sporting event.
• Registration or use of an account by any individual under the age of 18.

If you wish to close your own account, please contact the mudahbet support team. Any valid remaining balance (after deducting outstanding bonuses) will be refunded within 7 business days upon completion of the review process.

Mudahbet reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes take effect immediately upon being published on the mudahbet website.

• Users will be notified of material changes via their registered email or in-platform notification.
• Continued use of the mudahbet platform following any changes to the Terms constitutes acceptance of the updated Terms.
• It is the user's responsibility to check this page regularly to stay informed of the current terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your use of the mudahbet platform, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon on the mudahbet platform – the fastest way to get immediate assistance.
• Email: support@mudahbet.ws – for enquiries that require documentation or detailed clarification.
• WhatsApp: Available during operating hours for FAQs and technical support.

Mudahbet's support team operates 24 hours a day, 7 days a week, in both Bahasa Melayu and English. For frequently asked questions, please visit the FAQ page.